Refund policy

Returns, refunds and exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we cannot offer a refund or exchange on personalised items, unless damaged.

If there is a problem with your order, please get in touch with us in the first instance at hello@helloruth.co.uk and we will be happy to help.